1. Introduction
This Shipping Policy outlines how orders are processed, shipped, and delivered by Runstar Online across South Africa.
2. Company Information
Business Name: RUNSTAR ONLINE
Registration Number: K2023921100
Country: South Africa
📧 Email: info@runstar.co.za
📱 Phone / WhatsApp: +27 65 838 1133
3. Order Processing
- Orders are processed within 1–2 business days
- Orders placed on weekends or public holidays are processed the next business day
4. Delivery Methods
We offer the following delivery options:
🚚 Courier Delivery (Door-to-Door)
- Delivered directly to your address
- Available nationwide
- Signature or confirmation may be required on delivery
📦 PUDO (Locker / Point / Kiosk)
- Delivery to a secure locker, pickup point, or kiosk
- You will receive a collection code via SMS/email
- Orders must be collected within the courier’s specified timeframe
🟣 PAXI (Pep Store Pickup)
- Delivery to your selected PEP store
- You will receive an SMS when your parcel is ready
- Valid ID and PIN are required for collection
🤝 In-Person Collection
- Customers may arrange to collect orders in person (if applicable)
- Collection details will be provided after order confirmation
- Items must be inspected at the time of collection
5. Delivery Timeframes
Estimated delivery times:
- Courier (door-to-door): 1–3 business days (cities), 3–5 days (outlying areas)
- PUDO / PAXI: 2–5 business days
- In-person collection: Based on arrangement
Delivery times are estimates and may vary.
6. Shipping Fees
- Shipping costs are calculated at checkout
- Pricing may vary depending on delivery method selected
- Promotions (e.g., free shipping) may apply
7. Cash on Delivery (C.O.D)
- Available for courier or in-person delivery (where applicable)
- Customers must inspect items before payment
- No refunds are allowed on C.O.D orders once payment is completed
8. Collection & Responsibility
- Risk transfers to the customer upon delivery or collection
- Customers must ensure correct delivery details are provided
9. Failed Deliveries / Uncollected Parcels
If:
- Delivery fails due to incorrect details or customer unavailability, or
- A parcel is not collected from PUDO/PAXI
We may:
- Charge a redelivery fee, or
- Cancel the order (shipping fees may not be refunded)
10. Damaged or Incorrect Items
If your order is:
- Damaged, or
- Incorrect
You must notify us within 3 days of receiving or collecting your item.
We will assist in line with our Refund & Returns Policy.
11. Tracking
Tracking details will be provided once your order has been shipped (where applicable).
12. Delays
We are not responsible for delays caused by:
- Courier partners
- Weather or logistics issues
- Public holidays or high-demand periods
13. Contact Us
📧 info@runstar.co.za
📱 +27 65 838 1133