Runstar Offers a 3-Day Return Period Explained

1. Returns Window

Runstar offers a 3-day return period from the date of collection or delivery.
If more than 3 days have passed, we unfortunately cannot offer a return or exchange.

2. Eligibility for Returns

To qualify for a return:

The item must be unused, unworn, and in original condition
The item must be in its original packaging with all tags intact
Proof of purchase (order confirmation or receipt) is required

3. Cash on Delivery (C.O.D) Orders

All Cash on Delivery (C.O.D) purchases are final and non-refundable.

Customers are required to inspect items at the time of delivery or collection before making payment. Once payment is completed, the sale is considered final.

4. Exchanges (Defective or Incorrect Items Only)

We will gladly exchange items if they are:

Defective, or
Incorrect (wrong item received)

You must notify us within 3 days of receiving your order.

5. Refunds (If Applicable)

Refunds are only processed if:

The return meets our eligibility requirements
The item passes inspection

Once approved:

Refunds will be processed via the original payment method
C.O.D orders are not eligible for refunds

6. Non-Returnable Items

The following items cannot be returned:

Used or worn items
Items damaged after delivery
Returns requested after the 3-day period
Clearance or sale items (if applicable)

7. Return Process

To request a return:

Contact us within 3 days of receiving your order
Provide your order number and reason for return
Wait for approval and return instructions

Returns sent without approval may not be accepted.

8. Shipping & Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees are non-refundable

9. Consumer Protection Notice (South Africa)

This policy aligns with the Consumer Protection Act (CPA) of South Africa, which allows returns for defective or incorrect goods.

However, for correctly supplied goods, Runstar limits returns to the conditions outlined above, including the 3-day return window and exclusion of C.O.D refunds.

10. Contact Us

For all return requests or support:

📧 Email: info@runstar.co.za
📱 Phone / WhatsApp: +27 65 838 1133hat we will receive your returned item.

Refund and Returns Policy