1. Introduction
Runstar Online (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This policy explains how we collect, use, and protect your information when you use our website or services.
2. Company Information
Business Name: RUNSTAR ONLINE
Registration Number: K2023921100
Country: South Africa
📧 Email: info@runstar.co.za
📱 Phone / WhatsApp: +27 65 838 1133
3. Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely via third-party providers)
- Order history
- IP address and browsing data (via cookies)
4. How We Collect Information
We collect information when you:
- Place an order
- Contact us via email or WhatsApp
- Subscribe to newsletters
- Browse our website (via cookies and analytics tools)
5. Purpose of Collection
Your personal information is collected to:
- Process and deliver your orders
- Communicate with you بشأن orders and support
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal and regulatory obligations
6. Legal Basis (POPIA Compliance)
We process your information in accordance with POPIA based on:
- Your consent
- The need to perform a contract (e.g., fulfilling orders)
- Legal obligations
- Our legitimate business interests
7. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Courier and delivery partners
- Payment processors
- Website hosting and IT service providers
All third parties are required to handle your data securely and in compliance with applicable laws.
8. Data Security
We take reasonable technical and organizational measures to protect your information, including:
- Secure servers
- Encrypted transactions (SSL)
- Restricted access to personal data
9. Data Retention
We retain your personal information only for as long as necessary:
- To fulfill the purposes outlined in this policy
- To comply with legal obligations
10. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator (South Africa)
11. Cookies
Our website uses cookies to:
- Enhance user experience
- Track website performance
- Remember user preferences
You can disable cookies in your browser settings.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data:
📧 Email: info@runstar.co.za
📱 Phone / WhatsApp: +27 65 838 1133